Refund Policy

Last updated: 9 August 2026

This policy sits alongside — not instead of — Paddle's own terms. Read this together with our Terms of Service.

Paddle handles the transaction

Tier 1 Pro subscriptions are sold through Paddle.com Market Limited, our Merchant of Record. Because Paddle is the seller on your statement, your statutory consumer rights (including any applicable cooling-off/cancellation period under UK/EU distance-selling rules) and Paddle's own refund process apply to the purchase itself. See Paddle's Buyer Terms for the full detail, or contact Paddle directly for a payment or billing dispute.

Our own practical stance

On top of Paddle's terms, here's how we approach it in practice:

• Cancel anytime. Cancelling from your account page (or via Paddle) stops future billing immediately. You keep Tier 1 Pro access until the end of the period you've already paid for.
• No partial-period refunds. We don't refund the unused portion of a billing period you've already paid for — cancelling just stops the next charge.
• Exceptions. If something's genuinely gone wrong on our end — an accidental duplicate signup, a service fault that meaningfully affected your access, or similar — email us and we'll sort it out on a case-by-case basis.

Contact

For a refund exception request: benchthebotfpl@gmail.com. For a payment/billing dispute about the transaction itself, contact Paddle.